Shipping policy

Shipping & Delivery

Where we ship

We currently ship to addresses in the continental United States. International shipping is coming soon — sign up for our newsletter to be notified when it launches.

Order processing time

Most orders ship within 5-10 business days of the order being placed. Items are made-to-order through our manufacturing partner, which is why processing takes longer than standard retail. Personalized and custom items may take an additional 2-3 business days.

Shipping methods

Standard delivery is via USPS or UPS Ground. You'll receive a tracking number by email once your order ships.

Estimated delivery time

Processing: 5-10 business days
Transit: 3-7 business days (depending on destination)
Total: 8-17 business days from order to delivery

Holiday orders should be placed at least 3 weeks before the gift date to ensure on-time delivery.

Shipping rates

Shipping rates are calculated at checkout based on your shipping address and order weight.

Order tracking

You'll get a tracking link via email when your order ships. If you don't see a tracking email, please check your spam folder. If it's still missing, reach out to hello@doggiftery.com.

Lost or undelivered packages

If a package is marked delivered but you can't find it, please check with neighbors and your local post office first. If it's still missing after 5 business days, contact us and we'll work with the carrier on a claim.